Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern ‘Skinportant’s’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website or services.
The term ‘Skinportant' or ‘Skinportant Limited’ or ‘us’ or ‘we’ or ‘I’ refers to the owner of the website whose registered office is 68 Castle Road, Southsea, Hampshire PO5 3AZ. The term ‘you’ refers to the user or viewer of our website.
These terms and conditions apply to all purchases made through the Skinportant Skin and Laser Clinic online shop. By placing an order, you agree to be bound by these terms. Skinportant Skin and Laser Clinic is based in the UK and is not registered for VAT.
These terms govern purchases made by consumers and do not apply to retailers, salons, or wholesalers.
The purchase contract is concluded with Skinportant Skin and Laser Clinic. The presentation of products in the online shop is not a legally binding offer but a non-binding catalogue. You can place products in the shopping cart and modify your order before finalizing the purchase. By clicking the order button, you submit a binding order. Confirmation of receipt will be sent by email.
Payment methods available are as follows:
A contract comes into effect upon payment confirmation.
The contract language is English. We store the contract text and send you the order details and these terms and conditions via email. You may also review past orders through your customer account.
Product descriptions, usage instructions, ingredients, and other relevant details are available on each product page. If you require further details, please contact us before making a purchase. While we strive for accuracy, product descriptions, images, and details on our website may contain typographical errors or inaccuracies. Skinportant Skin and Laser Clinic does not warrant that product descriptions or other website content is error-free, complete, or up-to-date
All prices displayed on our online shop are in GBP and are not subject to VAT, as Skinportant Skin and Laser Clinic is not VAT-registered.
Orders are placed by selecting products, adding them to the cart, and proceeding to checkout. Before finalizing the order, you can review and amend items. By clicking the "Buy Now" button, you place a binding order. You will receive an order confirmation email.
Orders are dispatched within 2-5 business days after payment confirmation. Delivery times may vary based on location.
Shipping Fees:
UK Standard Shipping: £4.99
Once an order is dispatched, Skinportant Skin and Laser Clinic is not responsible for delays caused by postal or courier services, customs clearance, or other unforeseen circumstances. We recommend tracking your order for updates.
Products remain the property of Skinportant Skin and Laser Clinic until full payment is received.
Orders can be canceled before shipment. If an order has already been dispatched, it cannot be canceled, and the customer must follow the return process. Refunds for cancellations will be processed within 5 business days.
If you are unsatisfied with your purchase, you may return it within 14 days of receipt, provided it is unused and in original packaging. Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect. To initiate a return, please contact us at info@skinportant.co.uk.
Refunds will be processed within 7 business days upon receiving the returned item.
If an item arrives damaged or defective, please notify us within 48 hours with photographic evidence. We will arrange a replacement or refund.
You must be at least 18 years old to purchase products from our online shop. By placing an order, you confirm that you meet this requirement.
We collect and process your personal data in accordance with our Privacy Policy. Your details will not be shared with third parties without consent, except for processing your order.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Always perform a patch test before use, and consult a dermatologist if you have concerns regarding your skin. Some products may contain active ingredients that could cause sensitivity or irritation. Customers should perform a patch test before full application. If irritation occurs, discontinue use immediately. We do not accept liability for adverse reactions. Our products are for cosmetic purposes only and do not replace medical treatments. If you have a skin condition, consult a healthcare provider before using any product.
All content on our website, including images, text, logos, and branding, is the intellectual property of Skinportant Skin and Laser Clinic. Unauthorized use, reproduction, or distribution is prohibited.
To the maximum extent permitted by law, Skinportant Skin and Laser Clinic shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products, including but not limited to loss of profits, data, or business opportunities.
All products are provided "as is" without any warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Customers are responsible for reviewing product descriptions, ingredients, and usage instructions before purchase. Skinportant Skin and Laser Clinic is not responsible for allergic reactions, sensitivities, or other adverse effects caused by improper use or pre-existing conditions. t is the customer’s responsibility to ensure that purchasing and using our products complies with local laws and regulations. Skinportant Skin and Laser Clinic is not liable for any legal restrictions or regulatory issues affecting product use in certain locations
By purchasing and using our products, you agree to indemnify, defend, and hold harmless Skinportant Skin and Laser Clinic from any claims, liabilities, damages, losses, and expenses arising out of or in connection with your improper use of our products or breach of these terms.
Certain products are intended for professional use only. Skinportant Skin and Laser Clinic is not responsible for any misuse by unqualified individuals or for results that deviate from expected professional outcomes.
Skinportant Skin and Laser Clinic reserves the right to refuse or cancel orders at our discretion, including but not limited to suspected fraud, abuse of discount codes, or any behavior deemed inappropriate.
Our website may contain links to third-party websites for informational purposes. Skinportant Skin and Laser Clinic is not responsible for the content, accuracy, or privacy practices of such external sites.
We are not liable for any failure to perform obligations due to unforeseen events beyond our control, including but not limited to natural disasters, strikes, pandemics, or government regulations.
These terms and conditions are governed by the laws of England and Wales. Any disputes shall be resolved in UK courts. Where applicable, we encourage dispute resolution through mediation before legal proceedings.
We reserve the right to cancel and refund orders suspected of fraudulent activity. Any attempt at fraud will be reported to the relevant authorities.
Skinportant Skin and Laser Clinic reserves the right to modify, replace, or discontinue any product without prior notice. We are not liable for any inconvenience caused by product unavailability.
We reserve the right to modify these terms at any time. Changes will apply to future orders and will be updated on our website.
You may cancel your appointment up to 48 hours before your treatment. Cancellations made with less than 48 hours' notice will result in a charge equal to 50% of the reserved service amount.
For no-shows (failure to attend the appointment without notice), the full amount (100%) of the reserved service will be charged.
For appointments made within the 24-hour period, if you need to cancel, please do so within 4 hours of your appointment. Otherwise, you will be charged 50% of the reserved service.
In cases of emergency or extenuating circumstances, we may review and waive cancellation fees on a case-by-case basis.
If you are more than 15 minutes late for your appointment, we may need to reschedule your treatment. You will still be charged the full price of the original booking. For facial and massage treatments, we may offer a shorter session within the remaining time slot, but the full price of the original treatment will still apply.
Our loyalty program is designed to reward you for every treatment. Points are automatically added to your account after the payment of your treatment.
For example, if you spend £100, you will earn 100 points, which can be redeemed for £5 off a future treatment.
Gift cards are available for purchase. They expire 12 months after purchase, in line with consumer laws. In cases where laws restrict gift card expirations, expiration dates may not apply.
Discount vouchers, certificates, and coupons can only be used for full-priced treatments. Exclusions include:
All treatments purchased as part of a treatment pass must be used within 365 days. Any unused treatments after this period will be lost and cannot be refunded or transferred to another person.
Bookings can be made via our website (www.skinportant.co.uk) or Ovatu (https://skinportant.book.app). You can also book via phone.
Should you require an additional treatment not included in your original booking, additional charges will apply.
Refunds are not offered for treatments. However, if you are unsatisfied with the results and notify us immediately, we may offer corrective treatment or another solution to ensure you are satisfied with your outcome. Each situation will be assessed on a case-by-case basis.
We reserve the right to refuse service if we feel that it is not appropriate or suitable to treat you. Reasons include, but are not limited to:
If you believe you have been refused service unfairly, you may appeal this decision by contacting us in writing.
If you are not happy with your treatment, please contact us within 48 hours of your appointment by sending an email to info@skinportant.co.uk. We will respond within 2 working days (Monday to Friday, excluding bank holidays).
The use of this website is subject to the following terms of use:
Our website uses cookies for tracking, marketing, and analytical purposes. By continuing to use the website, you consent to the use of cookies. You can control cookie preferences in your browser settings or through a consent banner on our site.
Your privacy is important to us. We will never sell or share your information with third parties unless required by law. For more details, see our Privacy Policy.
Your payment security is important to us. We use PCI DSS-compliant secure payment systems, and your card information is processed safely every time. We never store your card’s security code or PIN, and any card details are securely encrypted.
We make no representations about the accuracy, reliability, or completeness of the information on this website. We are not responsible for any loss or damage arising from the use of this website.
All content on this website is owned by Skinportant Limited. You may not copy or redistribute content without our
express written permission, except for personal, non-commercial use, provided you acknowledge the website as the source of the material.