Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern ‘Skinportant’s’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website or services.
The term ‘Skinportant' or ‘Skinportant Limited’ or ‘us’ or ‘we’ or ‘I’ refers to the owner of the website whose registered office is 68 Castle Road, Southsea, Hampshire PO5 3AZ. The term ‘you’ refers to the user or viewer of our website.
Please be aware that you will need to come to your appointment alone. We are not able to have guests or children in the Clinic due to Health & Safety and licensing rules.
We understand that sometimes life gets in the way. However, we have a strict cancellation policy to ensure fairness for both parties. This policy applies to all treatments, including packages.
You may cancel your appointment up to 48 hours before your treatment. Cancellations made with less than 48 hours' notice will result in a charge equal to 50% of the reserved service amount.
For no-shows (failure to attend the appointment without notice), the full amount (100%) of the reserved service will be charged.
For appointments made within the 24-hour period, if you need to cancel, please do so within 4 hours of your appointment. Otherwise, you will be charged 50% of the reserved service.
In cases of emergency or extenuating circumstances, we may review and waive cancellation fees on a case-by-case basis.
If you are more than 15 minutes late for your appointment, we may need to reschedule your treatment. You will still be charged the full price of the original booking. For facial and massage treatments, we may offer a shorter session within the remaining time slot, but the full price of the original treatment will still apply.
Our loyalty program is designed to reward you for every treatment. Points are automatically added to your account after the payment of your treatment.
For example, if you spend £100, you will earn 100 points, which can be redeemed for £5 off a future treatment.
Gift cards are available for purchase. They expire 12 months after purchase, in line with consumer laws. In cases where laws restrict gift card expirations, expiration dates may not apply.
Discount vouchers, certificates, and coupons can only be used for full-priced treatments. Exclusions include:
All treatments purchased as part of a treatment pass must be used within 365 days. Any unused treatments after this period will be lost and cannot be refunded or transferred to another person.
Bookings can be made via our website (www.skinportant.co.uk) or Ovatu (https://skinportant.book.app). You can also book via phone.
Should you require an additional treatment not included in your original booking, additional charges will apply.
Refunds are not offered for treatments. However, if you are unsatisfied with the results and notify us immediately, we may offer corrective treatment or another solution to ensure you are satisfied with your outcome. Each situation will be assessed on a case-by-case basis.
We reserve the right to refuse service if we feel that it is not appropriate or suitable to treat you. Reasons include, but are not limited to:
If you believe you have been refused service unfairly, you may appeal this decision by contacting us in writing.
If you are not happy with your treatment, please contact us within 48 hours of your appointment by sending an email to info@skinportant.co.uk. We will respond within 2 working days (Monday to Friday, excluding bank holidays).
The use of this website is subject to the following terms of use:
Our website uses cookies for tracking, marketing, and analytical purposes. By continuing to use the website, you consent to the use of cookies. You can control cookie preferences in your browser settings or through a consent banner on our site.
Your privacy is important to us. We will never sell or share your information with third parties unless required by law. For more details, see our Privacy Policy.
Your payment security is important to us. We use PCI DSS-compliant secure payment systems, and your card information is processed safely every time. We never store your card’s security code or PIN, and any card details are securely encrypted.
We make no representations about the accuracy, reliability, or completeness of the information on this website. We are not responsible for any loss or damage arising from the use of this website.
All content on this website is owned by Skinportant Limited. You may not copy or redistribute content without our
express written permission, except for personal, non-commercial use, provided you acknowledge the website as the source of the material.